Trends that matter.

Webcam ethnographies reveal changing shopping behaviors.

by Estrella Ho-Looney and Jodi Koehler

Quick brand wins during the homebody economy.

by Greg Halperin, PhD

Get perspectives to build a more customer-centric brand from our blog.

 

Evolving your brand to meet the new customer journey.

by Gennifer Jackson

7 ways to build a stronger customer experience strategy.

by Eric Jensen

How to measure loyalty during this dynamic environment.

by Michael Patterson, PhD

Why empathy is important now more than ever.

by Joanne Suh

Assessing customer demand as needs keep evolving.

by Chris Marketo

Identify your critical customer-centricity gaps for near-term growth.

by Glenn Staada

4 ways to stay customer-centric for near-term success.

by Paul Donagher

Creating a relevant playbook for your near-term growth journey.

by Jamie Myers

Do you need a new targeting strategy for the evolving reality?

by Michael Jennings and Michael Patterson
View more.